Frequently Asked Questions

SpeakApp works on all your devices, and one account gives you the same recordings and the same subscription everywhere:

• iPhone and iPad
• Android
• Mac and Windows: the desktop app also records calls and online meetings (Zoom, Google Meet, Teams and others) right on your computer.
• Web: upload files, transcribe YouTube and Instagram links and use AI tools in your browser. Recording isn't available in the browser.
• Apple Watch: record on your wrist. Recordings move to your iPhone automatically.

All the apps are on one page: speakapp.com/download.

To use SpeakApp on several devices, sign in to the same account on each of them. See "How to sync recordings across devices".

Every device signed in to the same SpeakApp account shows the same recordings, folders and subscription.

1. Make sure you have an account.

If you use SpeakApp without signing in (guest mode), your recordings stay only on this phone. Go to Settings → Guest → Sign in and choose Email, Google or Apple. Your recordings stay with you.

2. Sign in the same way on every device.

Use the same sign-in method everywhere: if you signed in with Google on your phone, choose Google on your other devices too. A different method (for example, Email instead of Google) opens a different, empty account, even if the email address is the same.

• Sign in with Apple doesn't work on Android. If you use Apple sign-in on iPhone and want to use Android too, first add Google or Email to your account. See "How to change my login method or email, or merge two accounts".
• Mac or Windows: you can sign in without remembering your method. On the computer, choose "Log In with SpeakApp Mobile App". Then on your phone go to Settings → Desktop App → choose Mac or Windows → Sign in with QR, and scan the code.

Recordings don't sync?

• Check which sign-in method you use on each device: Settings → Your account.
• Update SpeakApp to the latest version on all devices.
• Close the app completely and open it again.

Still not syncing? Write to us in Settings → Support & Feedback.

You can do this yourself in the SpeakApp app on iPhone or Android.

Add or change a login method

1. Sign in to your account.
2. Go to Settings → Your account and add a new login method (Email, Google or Apple).
3. Check that the new method signs you in. After that, you can remove the old one if you don't need it.

Change your email

An account can have one email login. To replace it, first add Google or Apple to the account, then remove the old email and add the new one in Settings → Your account.

Merge two accounts

If your recordings are split between two accounts (for example, you signed in once with Email and once with Google):

1. Sign in to the account that has your subscription.
2. In Settings → Your account, add the login method of your other account.

The two accounts join into one. Your recordings from both end up together, and your subscription stays.

You can change login methods only in the mobile app, not on Mac, Windows or the web. If you bought your subscription on our website and want to change the email used for billing, write to us in Settings → Support & Feedback.

The 2-minute limit means the app doesn't see your subscription in the account that is open right now. Your subscription isn't lost. Here's how to get it back.

If you subscribed in the App Store or Google Play

1. Open SpeakApp → Settings → Your account → Plan details.
2. Tap Restore in the top right corner.

Restore finds the purchase through the Apple ID or Google account signed in to the store on this phone, so this must be the store account you paid with.

Not sure where you subscribed? On iPhone, go to Settings → your name → Subscriptions. On Android, open Google Play → profile icon → Payments & subscriptions → Subscriptions. If SpeakApp is in the list, you subscribed through the store. If it isn't, you probably subscribed on our website.

If you subscribed on our website

Restore doesn't apply here. Sign in to SpeakApp with the same method (Email, Google or Apple) that you used when you subscribed.

Subscription works on one device but not on another

The other device is most likely signed in to a different SpeakApp account, for example with a different login method.

1. On the device where the subscription works, check your login method in Settings → Your account. If you see Guest there, sign in first (Settings → Guest → Sign in), and your subscription will stay with the new account.
2. On the other device, sign out and sign in with exactly the same method.

Still seeing the free plan? Write to us in Settings → Support & Feedback.

You can transcribe audio and video you already have: voice memos, voice messages, files and YouTube or Instagram videos.

From inside SpeakApp

Tap Import at the bottom of the main screen and choose the source: audio, video, YouTube and others.

From another app

In Voice Memos, Files, Telegram, WhatsApp or any other app, select the audio, video or voice message → tap Share → choose SpeakApp.

YouTube

Paste a YouTube link through Import → YouTube, or open the video in the YouTube app → Share → SpeakApp.

Instagram Reels

Copy the link to the Reel and paste it into SpeakApp through Import.

Documents

On iPhone, you can also import PDF and Word files.

Imported files count toward your plan's monthly import limit.

iPhone and Android don't let apps record the sound of a phone call on the same phone. If you try, the recording will most likely be silent. Here's what works instead:

• iPhone with iOS 18 or later: use Apple's built-in call recording (both people are notified). After the call, import the audio into SpeakApp to get a transcript and a summary.
• Any phone: put the call on speaker and record it with SpeakApp on a second device nearby.
• Online meetings (Zoom, Google Meet, Teams and others): use SpeakApp for Mac or Windows. It records the meeting sound and your microphone right on your computer, without bots or workarounds. Download it at speakapp.com/download.

If a call comes in while you're recording, the recording pauses and continues on its own when the call ends.

1. Listen to the recording

An inaccurate transcript most often means the sound was recorded poorly. Play back the part where the transcript went wrong. If the sound is quiet, noisy or cuts off there, the transcript will be off too.

For better sound next time:

• Record in a quiet place and keep your phone close to the speaker.
• Use your phone's built-in microphone. AirPods and other Bluetooth headsets compress the sound and lower accuracy.

2. Choose the language yourself

By default, SpeakApp detects the language automatically. Choosing it yourself helps SpeakApp recognize speech more accurately, even when the sound isn't perfect.

• For one recording: tap the language label at the top of the transcript and choose the language. SpeakApp transcribes the recording again.
• For all new recordings: go to Settings → Transcription settings → Voice language and select your language.

If you mix several languages in one conversation, leave the language on auto, so each language is recognized.

Want a word-for-word transcript?

Turn off Clean up transcripts in Settings → Transcription settings. When it's on, SpeakApp removes filler words and repetitions.

Transcription failed?

If an error happens while processing, a Retry button appears below the transcript. Tap it to transcribe the recording again.

The issue persists? Write to us in Settings → Support & Feedback.

Open a recording and tap + New next to the Transcript tab. You'll see:

• Summary: ready-made formats: Summary, Detailed Summary, As Bullets, Meeting Minutes and Action Items.
• Translate: translate the transcript into another language. Choose As-Is (keeps the original wording), Clean (also fixes grammar and flow) or Simplify (makes the text easier to read).
• Editing: rewrite and polish the text.
• My Templates: your own AI instructions. See "How to create your own AI template".

Ask AI

Have a question about a recording? Type it in the Ask AI field at the bottom of the transcript screen, for example "What did we decide about the deadline?". Ask AI answers based on this transcript only.

Get a summary automatically: AutoApply AI

SpeakApp can apply your favorite AI format to every new recording, so you don't have to tap anything.

1. Go to Settings → Transcription settings → AutoApply AI and turn it on.
2. Choose the format, for example Detailed Summary, Meeting Minutes or one of your templates.

Templates let you save instructions you use again and again, so the AI gives you results in your own format every time. For example: "List only the action points", "Write a friendly follow-up email" or "Turn this client call into a sales report: needs, objections, next steps".

1. Open a recording and tap + New → My Templates.
2. Tap + New Template.
3. Give it a name, type your instruction and save.

Your template stays in My Templates, and you can use it on any recording. You can also set it as your AutoApply AI format, so it runs on every new recording automatically.

With the SpeakApp MCP integration, your AI assistant can read the transcripts of your SpeakApp recordings, including recordings shared with your team. Ask it to find a meeting, compare discussions or draft a follow-up based on your recordings.

• Works with: ChatGPT, Claude, Claude Code and Codex. Other AI tools work if they support MCP connectors (server address: https://mcp.speakapp.com/mcp).
• Requires a paid SpeakApp plan.
• No token or API key needed. You connect from inside your AI tool, and it opens the SpeakApp sign-in in your browser. Sign in with the same method you use in SpeakApp, so the AI tool connects to the account with your subscription.

The AI tool can read recordings that already exist. It can't start or stop a recording.

Step-by-step guides for each tool: speakapp.com/mcp

One recording

1. Open the recording.
2. Tap the Share icon in the top right corner.
3. Choose a format: Text, MS Word, PDF or Audio. Or choose As link to get a link to the transcript that you can send to anyone.

Several recordings at once

1. Tap Select on the main screen.
2. Choose the recordings.
3. Tap Share.

Want your transcripts saved to iCloud automatically? See "Export to iCloud (iPhone)".

SpeakApp can save your transcripts to a folder in iCloud Drive automatically. New and updated transcripts appear there on their own, so you don't need to export each one.

1. Go to Settings → Export to iCloud and turn it on.
2. Choose the file format, for example Markdown.
3. Tap Open Folder to see your transcripts in the Files app.

The folder mirrors your app: if you delete a transcript in SpeakApp, it's also removed from the iCloud folder. It isn't a separate backup.

Delete one recording: swipe left on it in the main list, or press and hold it and tap Delete.

Delete several recordings: tap Select on the main screen, choose the recordings and confirm.

Delete all recordings: go to Settings → Your account → Delete all records.

Restore a deleted recording

Deleted recordings stay in Recently Deleted for 14 days.

1. Go to Settings → Recently Deleted.
2. Open the recording and restore it.

After 14 days, deleted recordings are removed for good and can't be restored.